Banking on Change: Exploring the Impacts of Software Migrations in Nigeria

The Nigerian banking sector is undergoing a significant technological transformation, with several institutions making the strategic decision to migrate their back-office software systems to address certain limitations.

This shift marks a pivotal moment in the industry, obviously driven by the need for enhanced efficiency, improved security, and the ability to adapt to evolving customer demands in a rapidly digitizing world. These migrations are complex undertakings, involving not only substantial financial investments but also the intricate task of transferring vast amounts of sensitive data and retraining personnel. The implications of these changes are far-reaching, impacting everything from internal operations and customer service to the overall stability and competitiveness of the Nigerian financial landscape. This article will delve into the motivations behind these transitions, exploring the challenges and opportunities presented by this technological evolution.

On this article, we will examine several key migrations within the Nigerian banking sector, providing in-depth analysis of the chosen software solutions, the rationale behind each bank's decision, and the anticipated impact on their operations and customer base. We'll also explore the broader trends shaping these technological advancements, including the rise of cloud computing, the increasing demand for real-time data processing, and the ever-present need for robust cybersecurity measures. Join me as I navigate this complex landscape, offering insights into the forces driving change and the potential consequences for the future of Nigerian banking featuring GTBank (GTCO), Zenith Bank, and Sterling Bank:

 Sterling Bank:

Sterling Bank's recent transition from Temenos' T24 core banking system to SEABaaS signals a significant shift in the Nigerian banking landscape. While official statements often cite broad goals like "enhanced efficiency," the underlying reasons for this complex undertaking are more nuanced. One key driver is likely the need for greater agility and flexibility.

T24, while robust, can be perceived as rigid, especially when adapting to the rapid pace of technological change and evolving customer expectations in Nigeria's dynamic market. SEABaaS, with its cloud-native architecture and microservices approach, promises greater adaptability and faster implementation of new features. As Chris Skinner, a renowned fintech expert and author of "Digital Bank," notes, "Banks are increasingly looking for cloud-native solutions that offer the flexibility and scalability needed to compete in today’s digital world." This resonates with Sterling Bank's move towards a more adaptable platform.

Another likely factor is cost optimization. Maintaining and upgrading legacy systems like T24 can be increasingly expensive. SEABaaS, being a cloud-based solution, potentially offers a more cost-effective model, shifting from capital expenditure to operational expenditure and reducing the burden of on-premise infrastructure. This aligns with the broader industry trend of migrating to the cloud for cost savings and improved efficiency.

Beyond financial and operational considerations, the move to SEABaaS likely reflects Sterling Bank's strategic focus on digital transformation. Nigeria's banking sector is increasingly driven by mobile and internet banking, demanding seamless integration and personalized experiences. SEABaaS, with its modern API-driven architecture, is better positioned to facilitate these integrations and offer the personalized, real-time services that today's customers expect.

So, how will this transition benefit Sterling Bank's customers? SEABaaS's features translate into several tangible advantages. Firstly, expect faster transaction processing times. The cloud-native architecture allows for quicker data processing and reduced latency, leading to near-instantaneous transactions. Secondly, customers can anticipate a more personalized banking experience. SEABaaS's flexibility allows for tailored product offerings and customized services based on individual customer needs and preferences. Thirdly, improved security measures inherent in the cloud-based system, coupled with regular updates, offer better protection against fraud and data breaches, enhancing customer trust.

Finally, the move to SEABaaS could pave the way for more innovative financial products and services. The platform's open architecture and API-driven design make it easier to integrate with third-party fintech solutions, opening up possibilities for new and exciting offerings in areas like mobile payments, lending, and investment management. Sterling Bank's transition to SEABaaS is not just a technical upgrade; it's a strategic investment in the future of banking, promising a more efficient, secure, and personalized experience for its customers.

 GTBank:

GTBank's decision to migrate from ICS BANKS to Infosys' Finacle is another example of quest for flexibility and functionality in the Nigerian banking sector. While official pronouncements also focus on broad improvements, other reasons includes complex undertaking that are multifaceted and driven by the evolving demands of the modern banking landscape. One primary motivator is likely the pursuit of enhanced scalability and flexibility. As GTBank continues to grow its customer base and expand its service offerings, ICS BANKS, a traditionally robust system, may have presented limitations in terms of scalability and adaptability to new technologies. Finacle, with its modular architecture and open APIs, offers greater flexibility to integrate with other systems and scale operations efficiently, accommodating future growth and innovation.

Finacle, with its modern architecture and streamlined processes, promises to optimize operations, reduce costs, and improve overall efficiency. This efficiency translates into faster transaction processing, reduced downtime, and improved customer service. Furthermore, Finacle's robust reporting and analytics capabilities provide valuable insights into customer behavior and operational performance, enabling data-driven decision-making and strategic planning.

Beyond operational considerations, GTBank's move to Finacle likely reflects a strategic focus on enhancing the customer experience. In today's digital age, customers expect seamless, personalized banking services accessible anytime, anywhere. Finacle's digital banking suite offers a comprehensive platform for delivering personalized, omni-channel banking experiences, including mobile banking, internet banking, and other digital channels. This enhanced digital capability is crucial for attracting and retaining customers in a competitive market.

So, what tangible benefits can GTBank customers expect from this transition? Finacle's features translate into several key advantages. Firstly, customers can anticipate faster and more efficient transaction processing. Finacle's optimized architecture and streamlined processes enable quicker transaction completion and reduced waiting times. Secondly, the platform's personalized banking capabilities offer a more tailored and customized banking experience, with features like personalized alerts, customized dashboards, and targeted product recommendations. Thirdly, Finacle's robust security features provide enhanced protection against fraud and data breaches (of which GTBank had suffered from in the recent past), ensuring the safety and security of customer information.

Finally, the move to Finacle opens up exciting possibilities for future innovation. The platform's open architecture and API-driven design make it easier to integrate with third-party fintech solutions, paving the way for new and innovative financial products and services.

 Zenith Bank:

Zenith Bank's migration from Finastra Phoenix to Oracle Flexcube is another major technological undertaking with far-reaching implications. Officially, the bank will emphasize general improvements as reason for the migration, but the underlying motivations for such a complex transition are also likely rooted in the evolving demands of the modern banking landscape.

As one of Nigeria's largest banks, Zenith Bank requires a robust and scalable system capable of handling massive transaction volumes and supporting future growth, and Flexcube, known for its high-performance capabilities and ability to handle complex banking operations, is well-suited to meet these demands. As stated by Riadh Belhaj, senior vice president of EMEA and APAC at Oracle Financial Services, “Flexcube is designed to provide banks with the agility and scalability they need to compete in today’s dynamic market," directly addressing the needs of institutions like Zenith Bank.

Another crucial factor is likely the desire for improved integration and interoperability, as Flexcube's open architecture and comprehensive API suite facilitate seamless integration with other systems, both internal and external. This enhanced interoperability allows Zenith Bank to streamline operations, improve data flow, and offer a more integrated and cohesive customer experience across various touchpoints. Furthermore, Flexcube's robust reporting and analytics capabilities provide valuable insights into customer behaviour and operational performance, empowering data-driven decision-making.

Beyond operational considerations, Zenith Bank's move to Flexcube likely reflects a strategic focus on enhancing digital banking capabilities. In today's increasingly digital world, customers expect seamless, personalized banking experiences across multiple channels. Flexcube's digital banking suite can provide a comprehensive platform for delivering personalized, omni-channel banking services, including mobile banking, internet banking, and other digital touchpoints.

How will this transition benefit Zenith Bank's customers? Flexcube's features translate into several tangible advantages. Firstly, customers can anticipate faster and more efficient transaction processing. Flexcube's optimized architecture and high-performance capabilities enable quicker transaction completion and reduced waiting times. Secondly, the platform's personalized banking capabilities offer a more tailored and customized banking experience, with features like personalized alerts, customized dashboards, and targeted product recommendations. Thirdly, Flexcube's robust security features provide enhanced protection against fraud and data breaches, ensuring the safety and security of customer information.

Finally, the move to Flexcube positions Zenith Bank for future innovation. The platform's open architecture and API-driven design make it easier to integrate with third-party fintech solutions, paving the way for new and innovative financial products and services.

In conclusion, as we expect more migrations from one software architecture to another continues in the Nigerian banking landscape, the underlining factor obviously remains in the region of enhanced security and scalability which can easily be compromised while on a less-enhanced platform. 

Critical Review of the Power Outage Reporting System (PORS) App in Nigeria

The Power Outage Reporting System app, introduced in Nigeria, aims to enhance communication between consumers and electricity providers regarding power outages. Given Nigeria's long-standing challenges with electricity supply, particularly frequent and unpredictable outages, this app could serve as a vital tool for improving customer service and operational efficiency. However, its effectiveness and overall impact remain subjects of debate.

 User Interface and Accessibility

At first glance, the app's user interface appears straightforward and user-friendly, designed to accommodate users with varying levels of technological proficiency. The layout is intuitive, allowing users to report outages with just a few taps. However, the accessibility of the app raises concerns. Many Nigerians, particularly in rural areas, may lack smartphones or reliable internet access. This digital divide can potentially alienate a significant portion of the population that most needs to report outages and receive timely updates.

 Functionality and Features

The core functionality of the app allows users to report outages by providing details such as location and duration. Users can also view outage maps and receive notifications on the status of their reports. While these features are commendable, their effectiveness is hampered by inconsistent data management and response systems from power providers. Reports of outages may not always be addressed promptly, leading to user frustration and diminishing trust in the app.

Additionally, the lack of a feedback mechanism complicates user interaction. Users submit reports but often receive no acknowledgment or updates, leaving them in the dark about the status of their issues. This absence of communication can undermine the app's purpose and lead users to question its reliability.

 Integration with Utility Providers

A crucial aspect of the app's success lies in its integration with electricity distribution companies (DisCos). However, the reality is that many DisCos in Nigeria struggle with inefficiency and inadequate infrastructure. These systemic issues can hinder the app's potential to facilitate timely responses to outages. For the app to be truly effective, it requires seamless data sharing and collaboration between consumers and utility providers. Unfortunately, this integration remains a significant barrier, as many DisCos have not fully embraced digital transformation.

 Impact on Consumer Engagement

The app has the potential to enhance consumer engagement by fostering a sense of empowerment among users. By enabling them to report outages directly, consumers could feel more connected to their utility providers. However, this potential is often overshadowed by the app's operational shortcomings. The lack of consistent updates and poor response times can lead to disillusionment, causing users to revert to traditional means of communication, such as phone calls or in-person visits, which are often inefficient.

 Recommendations for Improvement

To maximize the app's potential, several improvements are necessary. First, enhancing the app's functionality with real-time tracking of reported outages would significantly improve user experience. Users should be able to see the status of their reports and receive updates on restoration timelines. A feedback mechanism allowing users to rate their experience could also foster accountability among power providers.

Second, expanding outreach efforts to educate users about the app and its benefits is essential. Many consumers may not be aware of the app's existence or its functionality. Collaborative campaigns between the government and DisCos could help raise awareness, particularly in underserved areas.

Finally, investing in the infrastructure of electricity providers is crucial. Without substantial improvements in the overall power supply system, the app may only serve as a band-aid solution rather than addressing the root causes of outages.

 Conclusion

The Power Outage Reporting System app has the potential to transform the way Nigerians interact with their electricity providers. However, its current implementation reveals significant gaps in accessibility, integration, and user engagement. To truly serve its purpose, the app needs comprehensive improvements that address both technological and systemic challenges within Nigeria's electricity sector. By doing so, it could become an invaluable tool for enhancing customer service and operational efficiency, ultimately contributing to a more reliable power supply in the country.

"Why a Technocrat, Not a Political Puppet, Should Lead the South East Development Commission"

By Ejiofor Agada

As Nigeria embarks on the ambitious journey of establishing the South East Development Commission (SEDC), there is a palpable sense of hope and expectation among the people of the South East. The region, known for its industrious spirit and rich cultural heritage, is poised for a new era of development. However, this potential can only be fully realized if the right leadership is put in place at the helm of the Commission. And by "right leadership," I mean a thorough-bred technocrat, not a political lackey who owes more to his godfather than to the people he's meant to serve.

President Bola Ahmed Tinubu has a crucial decision to make. The choice of the inaugural Chief Executive Officer (CEO) of the SEDC will set the tone for the Commission's trajectory. Will it be a beacon of development and progress, or just another bureaucratic quagmire, mired in the same inefficiencies and corruption that have plagued similar bodies in the past? The difference lies in whether Tinubu chooses a seasoned technocrat or succumbs to the pressure of political hawks from the region who are more interested in using the Commission as a tool for political patronage than in fostering genuine development.

Let’s take a detour to the Niger Delta Development Commission (NDDC) for a moment. Ah, the NDDC, a body whose name alone could conjure images of gleaming infrastructure, thriving economies, and well-fed communities. But alas! The reality is more akin to a tragicomedy, where the CEOs – many of whom have been politicians with little to no expertise in actual development work – have often turned the Commission into a revolving door of mediocrity. Each new CEO comes with grand promises, but instead of roads, schools, and hospitals, what the Niger Delta often gets are white elephant projects and unfinished contracts. The Niger Delta remains underdeveloped, a sad testament to what happens when political considerations overshadow merit and competence.

One might say the NDDC has become something of a theater, where each CEO plays a role dictated not by the needs of the people but by the whims of their political patrons. And so, the region’s development lags behind, as politicians masquerading as technocrats shuffle in and out, leaving little to show for their tenures but a trail of abandoned projects and squandered funds.

Dr. Ngozi Okonjo-Iweala, former Nigerian Minister of Finance and current Director-General of the World Trade Organization (WTO), has often emphasized the importance of expertise in leadership roles:

"Effective development requires not just passion but precision. It takes a leader with a deep understanding of both the macro and micro elements of the economy to drive sustainable growth. Political appointments often miss this mark, focusing on short-term gains over long-term stability."

This insight highlights the necessity of appointing a CEO with the right technical background, rather than someone who is politically connected but lacks the requisite expertise.

Also Professor Chukwuma Soludo, current Governor of Anambra State and former Governor of the Central Bank of Nigeria, who is known for his pragmatic approach to economic development, stated:

"For regional development commissions to truly succeed, leadership must be anchored on competence, not politics. The CEO must have a thorough understanding of the local dynamics and a proven ability to execute projects that have real impact on people's lives."

This quote underscores the need for the SEDC’s CEO to be a leader with a robust understanding of regional issues, backed by practical experience in implementing development projects.

The South East must not follow this script. The SEDC must not become a stage for political puppetry. Instead, it must be led by a true technocrat – someone whose loyalty lies not with any political godfather but with the vision of a developed, prosperous South East. The people of the South East deserve a CEO who understands the intricacies of development, who can navigate the complexities of regional growth, and who has a track record of turning ideas into tangible outcomes.

 

So, what does the ideal candidate for the CEO of the SEDC look like?

Firstly, the person must be someone with a solid educational background in fields such as economics, urban planning, public administration, or engineering. A Master’s degree, at the very least, is essential, but a PhD would be even more desirable, particularly if it comes with research that focuses on regional development or related areas.

Beyond education, the ideal candidate must possess deep insight into the unique challenges and opportunities within the South East. They should have a comprehensive understanding of the region’s economic potential, its infrastructural deficits, and the social dynamics at play. This kind of insight doesn’t come from reading reports; it comes from years of hands-on experience in development work, preferably within the South East itself or in similar regions.

Experience, they say, is the best teacher, and the SEDC’s CEO must be a seasoned student. The person should have a proven track record of successful project management and execution, ideally in the public sector or within large-scale private enterprises that focus on development. This experience is crucial because it demonstrates the candidate's ability to not just plan but to implement – to take ideas from the drawing board to the ground where they make a real difference in people’s lives.

Moreover, the ideal CEO must be a visionary leader, someone who can see beyond the immediate challenges and craft a long-term strategy for sustainable development. They should be capable of rallying diverse stakeholders, from government officials to local communities, around a shared vision for the South East. They should also have the fortitude to stand up to political pressures and the integrity to resist the temptations of corruption that have hampered similar commissions.

In conclusion, the South East Development Commission represents a rare opportunity to rewrite the narrative of development in the region. But this opportunity can only be seized if President Tinubu appoints a technocrat with the expertise, experience, and vision necessary to lead the Commission. The people of the South East are tired of the old ways, of seeing their dreams of development dashed by political puppetry. They deserve a CEO who will work for them, not for the politicians. And who knows, with the right leadership, the SEDC might just become the success story that the NDDC never was – a shining example of what can be achieved when competence is put before politics.

 

Ejiofor Agada is a Communications and Research consultant based in Abuja - Nigeria

Obi Cubana, House Committee chair, other dignitaries storm Enugu for Gaming Conference

The Enugu State Gaming Conference and Gala/awards night billed for the 27^th of June, 2024 at the prestigious Amadeo event Centre in Enugu, is currently attracting the attention of top socialites, politicians, business people as well as Gaming enthusiasts. This is even as the organizers have been confirmed the presence of  Obinna "Obi" Iyiegbu aka 'Obi Cubana’, High Chief Hon. Candice Moore Nwachukwu, chairman House committee on Intergovernmental Affairs and other esteemed dignitaries for the event.

"This conference marks a pivotal moment for the gaming industry in Enugu State," said Prince Arinze Arum, Executive Secretary/CEO of Enugu State Gaming and Lotto Commission. "It presents an opportunity for us to explore innovative ideas that will propel investment in the sector while ensuring responsible gambling practices are upheld."

The theme of the conference is "Exploring The Future of Gaming: Innovations and Collaborations." Discussions will revolve around legislation, investment climate, illegal gambling prevention, crime mitigation strategies within the industry. This particular aspect, as explained by Prince Arum, necessitates the presence of the House Committee Chairman on Intergovernmental Affairs, High Chief Hon. Canice Moore Nwachukwu, whose committee has oversight responsibilities of the Gaming industry in Nigeria.

"We aim to position Enugu as a gaming tourism destination in Africa through collaborations between the gaming industry and hospitality sector," added Arum. "Our goal is to attract investments that will drive economic growth while safeguarding our citizens from illicit activities, and the likes of Obi Cubana and other investors especially in the Hospitality industry, are keen to tap into the partnership proposition this event will be projecting”.

It is noteworthy to remember that Mr. Iyiegbu, is the Chairman/Founder of the Cubana Group, with major stakes especially in the hospitality industry including the Cubana Gustavo in Enugu amongst others.

"The governor of Enugu State, His Excellency Dr. Peter Ndubuisi Mbah, will also be present at the event to shed light on his administration's commitment to fostering partnerships with investors in the gaming sector and the conducive business environment that Enugu offers for potential stakeholders."

 

Enugu State Set to Become Nigeria's Premier Destination for Gaming Tourism with Upcoming Conference

Enugu State is poised to establish itself as the leading destination for gambling tourism in Nigeria with the highly anticipated Enugu State Gaming Conference set to take place at the Amadeo Event Centre on June 27th, 2024. Organized by the Enugu State Gaming and Lotto Commission (ESGC), this inaugural conference will bring together industry stakeholders to explore new opportunities and collaborations within the gaming sector.

"This conference marks a pivotal moment for the gaming industry in Enugu State," said Prince Arinze Arum, Executive Secretary and CEO of ESGC. "It's an opportunity for us to showcase how far we've come in regulating and managing the gaming landscape in our state."

The theme of this groundbreaking event is 'Exploring the Future of Gaming: Innovations and Collaborations', reflecting a commitment to fostering growth and development within the industry. Special Guest of Honour, Dr. Peter Ndubuisi Mbah, Executive Governor of Enugu State, will be in attendance to show support for initiatives aimed at positioning Enugu as a hub for gambling tourism.

"We believe that through strategic partnerships between casino operators and hospitality providers, we can unlock new avenues for growth and prosperity within our state," stated Arum. "This conference is about more than just discussing ideas - it's about taking concrete steps towards making Enugu a premier destination for gaming enthusiasts."

The event will provide attendees with valuable insights into regulatory practices, market trends, and potential investment opportunities within the gaming sector. Participants will also have the unique opportunity to engage directly with Governor Mbah on his vision for promoting sustainable growth within the industry.

With its focus on collaboration and innovation, the Enugu State Gaming Conference represents a significant milestone in advancing the state's position as a key player in Nigeria's growing gambling tourism market. By leveraging its regulatory prowess and creating fertile ground for partnership opportunities, ESGC is paving the way for a bright future ahead.

TECNO Wins 2023-2024 Global Top Brand

Global Innovative technology brand TECNO, for the second consecutive time, secured the title of "2023-2024 GLOBAL SMART PHONE BRANDS TOP 10" at the annual Consumer Electronic Show 2024 (CES), the world's most renowned, influential, and largest event in the consumer electronics industry.

This recognition was attributed to TECNO's global brand strategy, as well as its remarkable "Going Premium" achievements in technology innovation and design excellence. This award further solidified TECNO's top position as a global leader of frontier markets.

The annual CES Global Top Brands Award, hosted by Asia Digital Group, and European Digital Group, and supported by TWICE and International Data Corporation (IDC), is aimed to honor global consumer electronic brands at frontier innovations for global consumers and promote the entire industry's development.

"TECNO continues to captivate with their outstanding achievements this year," expressed Zhu Dongfang, President of the Asian Digital Group on behalf of the jury team. "Their unwavering dedication to technological advancements for global frontiers is truly commendable. TECNO's innovative prowess and commitment to excellence make them an exceptional consumer electronics brand."

CES serves as a hub for technology and global innovators, spotlighting inspiring innovations and effective global brand strategies. With a commitment to principles like authority, science, professionalism, objectivity, and impartiality, the Global Top Brands Award remains a highly credible acknowledgement in the global consumer electronics industry since its inception in 2006, encouraging brands to continually upgrade technological innovations and deliver superior products.

In the rapidly evolving digital era, innovation capabilities and global brand awareness are pivotal criteria for the Global Top Brands Award, among other dimensions including overseas competitiveness, consumer experience, and patents etc. And artificial Intelligence becomes a central theme in 2024 ranking among other highly anticipated trends in the industry.

TECNO has strategically prioritized technical innovation since its establishment. Especially in many frontier and emerging technologies innovations, TECNO has established its leadership across the industry, such as setting-new bars in the development and adoption of multi-skin tone imaging by launching Universal Tone technology, artificial intelligence algorithms, AI voice recognition, AIoT vertical application technology architecture, and 5G. For instance, in the past year, TECNO launched its latest groundbreaking leap in camera technology, TECNO Universal Tone–the most advanced AI-Powered multi-skin tone imaging technology that integrates the industry's newest spectral database and insights;  worked through a 3-year global strategic partnership on Android system collaborations with Google; and became industry first to optimize its OS assistant experience through the fusion of Chat GPT AI and voice assistant excellence with TECNO Avatar Ella.

In this year's evaluation, brands are assessed across industry popularity, global strategic layout, international market influence, and product innovation. The prestigious recognition as a CES TOP10 Global Smartphone Brand signifies TECNO's breakthroughs and strengths in these dimensions, especially in its efforts capturing local markets globally.

Consistently championing the "Go Global" brand strategy, TECNO seamlessly merges global vision with local innovation, growing its user base and brand influence in over 70 countries. Consistently growing in these markets, TECNO deeply understands local user pain points, focusing on integrating technological innovations with stylish modern designs tailored to local needs. Beyond delivering a delightful mobile digital experience, this approach also mirrors local values, contributing significantly to TECNO's success in premiumization and globalization in various markets.

Continually elevating its user experiences, in 2023, TECNO unveiled many groundbreaking products for the premium market through its PHANTOM and CAMON product lines, which contributed to its global optimization and regional expansion. According to counterpoint's market monitor service, TECNO, saw smartphone shipments grow across all regions in Q3 2023, by an impressive 62% YoY. While TECNO's shipments have increased, product mix improvement meant that the proportion of higher-value devices sold has expanded even more. For instance, 5G smartphones, which TECNO started shipping only since Q1 2022, have grown rapidly, with volume increasing more than 600% YoY by Q3 2023. Furthermore, sales volume of TECNO's high end CAMON series and premium end PHANTOM series increased 53% YoY, outpacing company-wide growth rates.

TECNO's General Manager, Guo Lei, expressed gratitude for being recognized alongside other international brands at CES 2024 while stating, "TECNO will always be committed to unlocking cutting-edge innovations through premium products, narrowing the gap between frontier markets and global digitization."

 

Truecaller announces 'Call Recording' feature

Truecaller has introduced a new call recording feature for its Android users globally. The company says the feature will help users in reporting fraudulent calls and harassment. This is another step towards upgrading Premium offerings aimed at making communication safe and efficient by helping users report harassment related or fraudulent calls, Truecaller said in a statement.

When a Premium user dials or receives a call, they can toggle on the recording feature from the Truecaller Caller ID screen. The recordings are then stored on the user's phone. Users without a Premium subscription can get a free 14-day trial of this feature, the company added.

The latest feature also assists its users in keeping track of important conversations with businesses, colleagues, or friends.

On its blog, Truecaller said, "From users identifying new business clients to empowering women in their fight against harassment or objectionable calls, or for everyone being protected from potential fraud. Truecaller has been there to safeguard calls and SMS to give you the right to know who is trying to get in contact. With the added feature of call recording, this will empower users to keep track of important conversations they have with businesses, colleagues, and people.