MTN’s Potential Exit from Nigeria: Examining the Impact of the Proposed 5% Telecom Tax

MTN Nigeria, the largest telecom provider in the country, has hinted at the possibility of exiting the Nigerian market should a proposed 5% telecom tax come into effect. This development has raised concerns over the potential impact on Nigeria’s telecommunications sector and the feasibility of other operators filling MTN’s void. There is also speculation that MTN’s threat may be a strategic move to pressure regulators and the government into reconsidering the tax, with significant implications for the Nigerian Communications Commission (NCC) and its role as a regulatory body.

The Proposed 5% Telecom Tax: What It Entails

The Nigerian government has proposed a 5% telecom tax on all telecom services, including calls, SMS, and data. This tax aims to bolster government revenue, especially as the country’s oil income declines. The proceeds are intended for funding public projects, particularly those aimed at improving Nigeria’s digital infrastructure and expanding connectivity to underserved areas.

If enacted, the tax would lead to an increase in the cost of telecom services, potentially reducing affordability for end-users, many of whom already face economic hardships. Telecom operators, including MTN, argue that with existing price controls in place, they may not be able to pass this tax directly onto consumers, leaving operators to absorb the increased operational costs. According to MTN, this additional expense could undermine the industry’s viability, leading to service reductions, layoffs, or, as in MTN’s case, considerations of exiting the market.

MTN’s Role and Investments in Nigeria’s Telecom Landscape

Since entering the Nigerian market in 2001, MTN has made significant contributions to the telecommunications industry. With over $16 billion invested in infrastructure and service expansion, MTN has become the largest provider, serving over 80 million subscribers across the country. This extensive investment reflects MTN’s commitment to Nigeria, a market known for its high mobile penetration rates and young, tech-savvy population.

MTN’s scale has enabled it to reach areas with limited connectivity, positively impacting both urban and rural regions. Given this level of infrastructure, MTN’s exit would pose challenges for Nigeria’s connectivity, and the loss of such a major player would leave a substantial service gap that other operators may struggle to fill.

Can Other Operators Meet the Demand?

Should MTN follow through on its threat, a key concern is whether other telecom providers—such as Airtel, Glo, and 9mobile—have the capacity to handle MTN’s massive user base. While Airtel, the second-largest operator, would likely be best positioned to absorb some of MTN’s subscribers, doing so would require additional investment to expand network infrastructure and boost service capacity. This could be a costly endeavor given MTN’s existing reach and robust infrastructure.

Glo and 9mobile face their own limitations in network quality and coverage, especially in rural areas where MTN has established a significant presence. Their ability to scale up quickly to meet the demand may be hindered by both capital and logistical constraints, as building out infrastructure in rural areas involves substantial investment and time.

The Role of the NCC in Regulating the Market

The Nigerian Communications Commission (NCC) is tasked with ensuring a fair, competitive, and consumer-friendly telecom environment. Since its establishment, the NCC has played a critical role in facilitating growth within Nigeria’s telecom sector, making it one of the most vibrant on the African continent. However, MTN’s prominence in Nigeria’s market raises questions about whether the NCC has been effective in curbing the influence of large players and balancing industry needs with consumer protection.

In regulating service prices, the NCC prevents sudden and sharp increases to protect consumers from unaffordable telecom costs. This price regulation is part of what limits MTN’s ability to directly pass the proposed tax onto consumers, leaving the company to shoulder a larger portion of the burden. While this regulation is intended to benefit consumers, it also complicates revenue strategies for telecom operators. Industry observers note that the NCC faces a challenging task in balancing the financial viability of operators like MTN with the goal of protecting consumers from excessive costs.

MTN’s Threat: Genuine Concern or Strategic Pressure?

Many industry analysts view MTN’s exit threat as a potential strategy to dissuade the government from enforcing the telecom tax, rather than an imminent withdrawal plan. Taxes on telecom services are not uncommon worldwide, and in several African countries, including Kenya and Uganda, similar levies have been successfully implemented without leading to the withdrawal of major telecom providers.

Some experts argue that MTN’s history in Nigeria suggests it is unlikely to leave such a lucrative market without fully exploring other cost-management strategies. For example, MTN has previously negotiated successfully in disputes over regulatory fines, such as the $5 billion penalty imposed in 2015 for unregistered SIM cards, which was ultimately reduced after prolonged discussions.

 

Nigeria’s Minister of Communications and Digital Economy, Isa Pantami, has emphasized that the government considers the tax essential for funding digital expansion projects and improving connectivity. Pantami has urged telecom operators to seek other solutions and explore efficiency measures rather than resort to drastic actions like market exit. “The 5% telecom tax is aligned with global practices, and operators should prepare to adapt to a more competitive environment,” Pantami said in a recent statement, reinforcing the government’s stance on implementing the tax.

The Road Ahead

MTN’s proposed exit from Nigeria over the 5% telecom tax presents a complex scenario for all stakeholders involved. While MTN raises valid concerns about cost burdens and operational impacts, the company’s significant investments and extensive user base in Nigeria make an actual exit seem improbable. Additionally, the NCC’s role as a regulator will be crucial in navigating these tensions to protect both consumer interests and operator sustainability.

Ultimately, MTN’s stance may be a strategic negotiation tactic to influence government policy rather than a definitive plan for withdrawal. As the NCC works to mediate between the Nigerian government’s revenue goals and the sustainability of the telecom sector, collaboration will be key to ensuring that the industry continues to thrive while meeting regulatory requirements.

"HarmonyOS vs. Android: Will Huawei’s Switch Hit the Right Note in Nigeria?"

 By Ejiofor Agada

When Huawei officially broke free from the Android ecosystem to fully embrace its proprietary HarmonyOS, it didn’t merely shake the tech world; it upended the whole mobile software landscape, especially in markets like Nigeria where Android rules the roost. This decision marks Huawei’s final goodbye to Google’s Android, officially positioning HarmonyOS as a complete replacement in new devices. But will this move yield harmony for users in Nigeria and similar regions, or is Huawei headed for a disharmony of epic proportions?

The Value of Independence: What HarmonyOS Brings to the Table

This switch is more than just Huawei flexing its tech independence; it’s a practical pivot for the company and its users. HarmonyOS is custom-built for a seamless ecosystem that integrates Huawei’s wide array of devices, from phones to IoT gadgets like smart TVs and wearables. According to Richard Yu, Huawei’s Consumer Business Group CEO, HarmonyOS will "provide users with a truly interconnected experience across their Huawei devices." It’s like a family reunion on your phone screen, minus the drama.

In Nigeria and other Android-dominated markets, the switch may actually be refreshing. Huawei’s HarmonyOS offers something Android doesn’t - a slick, adaptive user experience on an operating system that’s optimized for hardware diversity. This could especially appeal to Nigerians who use their phones for multiple purposes, including banking, gaming, and even operating small businesses.

Beyond its cross-device operability, HarmonyOS packs a punch with faster app performance and an adaptable interface. While Android users often juggle RAM space with app-crashes galore, Huawei promises smoother sailing with HarmonyOS. The OS is geared toward high-speed, low-latency experiences, which could be a game-changer for gamers and streaming enthusiasts across Africa.

The Drawbacks: Gaps in Apps and Ecosystem

But here’s where things get sticky. Despite HarmonyOS’s promise, it’s still a young platform with limitations—particularly in terms of app availability. With Android, Nigerian users have access to the Google Play Store’s sprawling app ecosystem, spanning hundreds of thousands of free apps. HarmonyOS, by contrast, runs on Huawei’s AppGallery, which is impressive but limited. Several mainstream applications popular in Nigeria, like WhatsApp, YouTube, and even banking apps, are more difficult to access, often requiring workarounds or APK downloads.

Jide Kene, a Lagos-based tech analyst, points out, “For HarmonyOS to truly succeed in Nigeria, Huawei will need to work on making the AppGallery more competitive. Nigerian consumers depend on mainstream apps, and limitations here could slow down adoption.” This echoes concerns that the platform switch could be painful for users, especially those needing Android’s app range for personal and business needs.

Additionally, Huawei faces the challenge of developing a loyal user base around HarmonyOS. Huawei users are largely accustomed to Android and its familiar functionality, and a sudden shift in how things operate could alienate them. Transitioning from one OS to another isn’t as simple as switching brands; it’s like learning to cook all over again—your recipes look familiar, but the appliances are foreign.

Probable Pitfalls: Can Huawei Dodge Android’s Shadows?

The biggest gamble Huawei faces is losing Android’s ready-made software support system, particularly with updates and bug fixes. Android users enjoy continuous updates across devices, but Huawei will now shoulder this responsibility entirely for HarmonyOS. In markets like Nigeria, where software reliability is paramount due to connectivity limitations, Huawei has to guarantee a robust OS with as few bugs as possible—a tough challenge in new ecosystems.

Additionally, Huawei must deal with consumer perception. In an age where Android and iOS are synonymous with reliability, any slip-ups by HarmonyOS could erode user trust faster than a fish disappears in Nigerian pepper soup. Without Google’s backing, Huawei’s system will be scrutinized for glitches and breakdowns that Android users might otherwise overlook. Nigerians are known to be vocal with their tech critiques, and if HarmonyOS doesn’t hold its ground, the social media lashback could be harsh.

Final Thoughts: Will Nigerians Welcome Huawei’s New Tune?

With Android and iOS firmly established as the kings of the mobile realm, Huawei’s switch to HarmonyOS has raised plenty of eyebrows, but not without hope. Nigeria’s dynamic, tech-savvy population could very well embrace this bold move, provided HarmonyOS meets their needs with a reliable app ecosystem and high-performing OS.

The path to success for HarmonyOS, particularly in Nigeria and other non-iOS dominant regions, lies in Huawei’s ability to rapidly expand AppGallery’s offerings and ensure smooth functionality. If it manages to hit these notes, HarmonyOS could indeed bring harmony, not just to Huawei’s devices but to Nigeria’s Android-heavy market. And if it falls short? Let’s just say Nigerians are not known for mincing words when it comes to tech flops.

 

State vs. Federal: The Impact of the Joint Revenue Board Bill on Nigeria’s Gaming Industry and the NLRC

By: Ejiofor Agada

The introduction of the "Joint Revenue Board (Establishment) Bill" by President Bola Tinubu is a pivotal move in Nigeria's quest to reform its tax and revenue system. The bill aims to streamline revenue administration through the creation of the Joint Revenue Board (JRB), which will coordinate, harmonize, and settle disputes related to tax and revenue collection. While this development could potentially optimize the efficiency of national revenue collection, it also raises important concerns, particularly for the National Lottery Regulatory Commission (NLRC), which currently positions itself as a key revenue-generating agency. This analysis will explore the implications of this bill for the NLRC, especially in light of opposition from several state gaming regulatory bodies.

 

The NLRC and its Current Revenue-Generating Role

The National Lottery Regulatory Commission is tasked with overseeing and regulating lottery operations in Nigeria. Its responsibilities include granting licenses, ensuring compliance with gaming regulations, and most notably, generating revenue for the federal government through taxes and levies imposed on lottery and gaming operators. The NLRC has long touted its role as a critical revenue generator, which has been a key component of its legitimacy and relevance within Nigeria's regulatory landscape.

However, this central role has not been without controversy. Several state governments, which have their own gaming regulatory bodies, argue that the NLRC’s function as a national regulator undermines their authority and goes agaisnt the Constitution of the nation. They contend that gaming activities within their territories should be regulated locally, with revenue retained at the state level based on the fact that such are listed under the residual list in the constitution and not under the Concurrent list. This has led to a jurisdictional conflict between the NLRC and state regulatory agencies, with some states outrightly rejecting the NLRC’s claim to regulate gaming within their boundaries. The matter is currently awaiting determination at the Supreme Court of Nigeria.

 

The Potential Impact of the Joint Revenue Board Bill

The establishment of the Joint Revenue Board, as outlined in the proposed bill, aims to create a unified structure for revenue collection and dispute resolution across the country. By centralizing revenue collection functions, including the establishment of a Tax Appeal Tribunal and an Office of the Tax Ombudsman, the JRB could significantly alter the revenue-generating capabilities of existing agencies like the NLRC.

Should this bill be passed, it is possible that the NLRC could be stripped of its revenue-generating powers, with these functions transferred to the JRB. This would have profound implications for the commission, particularly in terms of its relevance and authority as a regulator. Without the ability to generate revenue directly, the NLRC’s power would be significantly reduced, potentially relegating it to a purely regulatory role without financial clout. Such a move could weaken its influence both at the federal level and in its ongoing disputes with state gaming authorities.

 

Consequences for State Gaming Regulatory Bodies

State gaming regulatory bodies have long argued that they should be the primary authorities in regulating and collecting revenue from gaming operations within their borders. In some instances, states have set up parallel regulatory structures, leading to a fragmented regulatory environment across Nigeria. The centralization of revenue collection under the JRB could shift this dynamic in favor of state authorities, depending on how revenue from gaming activities is distributed under the new system.

If the NLRC is no longer responsible for revenue generation, state gaming bodies may see this as a victory in their quest for autonomy. This could lead to increased tensions between the federal government and the states, particularly if the distribution of revenue collected by the JRB is perceived as unfair by state authorities. Moreover, the potential for greater harmonization of tax policies under the JRB could streamline some of the issues currently plaguing state and federal gaming regulation, but only if the bill is crafted in a way that takes into account the unique needs and concerns of state authorities.

 

Industry Experts’ Perspectives

Industry experts have weighed in on the potential consequences of the JRB Bill for the gaming industry. One notable expert that craves anonymity due to his sensitive position in the industry,  argues that "centralizing revenue collection might streamline tax processes but will pose significant challenges for agencies like the NLRC, which have built their identity around revenue generation." He further notes that “stripping the NLRC of its revenue-generating powers could lead to a realignment of roles within the industry, potentially giving more autonomy to state regulatory bodies.”

Similarly, Uche Ogoke, a gaming law specialist, points out that "there has always been tension between the NLRC and state gaming bodies. If the JRB Bill passes and removes NLRC's revenue functions, state bodies will likely intensify their efforts to control gaming activities within their regions." He adds that "a centralized system might work for taxation in general, but gaming is a complex industry with regional nuances that need to be considered."

 

Conclusion: The Future of the NLRC and the Gaming Industry

The introduction of the Joint Revenue Board Bill represents a critical juncture for the NLRC. If the bill leads to the NLRC being stripped of its revenue-generating functions, the commission will need to redefine its role within Nigeria’s regulatory ecosystem. Such a shift could empower state gaming bodies, potentially leading to greater fragmentation or, conversely, a more harmonized approach to gaming regulation if the JRB handles revenue equitably.

Ultimately, the future of the NLRC and the Nigerian gaming industry will hinge on how the bill is implemented and whether it adequately addresses the concerns of both federal and state regulatory bodies. If done correctly, the bill could offer an opportunity to resolve long-standing conflicts, but if mishandled, it could exacerbate tensions and create new challenges in the industry.

Banking on Change: Exploring the Impacts of Software Migrations in Nigeria

The Nigerian banking sector is undergoing a significant technological transformation, with several institutions making the strategic decision to migrate their back-office software systems to address certain limitations.

This shift marks a pivotal moment in the industry, obviously driven by the need for enhanced efficiency, improved security, and the ability to adapt to evolving customer demands in a rapidly digitizing world. These migrations are complex undertakings, involving not only substantial financial investments but also the intricate task of transferring vast amounts of sensitive data and retraining personnel. The implications of these changes are far-reaching, impacting everything from internal operations and customer service to the overall stability and competitiveness of the Nigerian financial landscape. This article will delve into the motivations behind these transitions, exploring the challenges and opportunities presented by this technological evolution.

On this article, we will examine several key migrations within the Nigerian banking sector, providing in-depth analysis of the chosen software solutions, the rationale behind each bank's decision, and the anticipated impact on their operations and customer base. We'll also explore the broader trends shaping these technological advancements, including the rise of cloud computing, the increasing demand for real-time data processing, and the ever-present need for robust cybersecurity measures. Join me as I navigate this complex landscape, offering insights into the forces driving change and the potential consequences for the future of Nigerian banking featuring GTBank (GTCO), Zenith Bank, and Sterling Bank:

 Sterling Bank:

Sterling Bank's recent transition from Temenos' T24 core banking system to SEABaaS signals a significant shift in the Nigerian banking landscape. While official statements often cite broad goals like "enhanced efficiency," the underlying reasons for this complex undertaking are more nuanced. One key driver is likely the need for greater agility and flexibility.

T24, while robust, can be perceived as rigid, especially when adapting to the rapid pace of technological change and evolving customer expectations in Nigeria's dynamic market. SEABaaS, with its cloud-native architecture and microservices approach, promises greater adaptability and faster implementation of new features. As Chris Skinner, a renowned fintech expert and author of "Digital Bank," notes, "Banks are increasingly looking for cloud-native solutions that offer the flexibility and scalability needed to compete in today’s digital world." This resonates with Sterling Bank's move towards a more adaptable platform.

Another likely factor is cost optimization. Maintaining and upgrading legacy systems like T24 can be increasingly expensive. SEABaaS, being a cloud-based solution, potentially offers a more cost-effective model, shifting from capital expenditure to operational expenditure and reducing the burden of on-premise infrastructure. This aligns with the broader industry trend of migrating to the cloud for cost savings and improved efficiency.

Beyond financial and operational considerations, the move to SEABaaS likely reflects Sterling Bank's strategic focus on digital transformation. Nigeria's banking sector is increasingly driven by mobile and internet banking, demanding seamless integration and personalized experiences. SEABaaS, with its modern API-driven architecture, is better positioned to facilitate these integrations and offer the personalized, real-time services that today's customers expect.

So, how will this transition benefit Sterling Bank's customers? SEABaaS's features translate into several tangible advantages. Firstly, expect faster transaction processing times. The cloud-native architecture allows for quicker data processing and reduced latency, leading to near-instantaneous transactions. Secondly, customers can anticipate a more personalized banking experience. SEABaaS's flexibility allows for tailored product offerings and customized services based on individual customer needs and preferences. Thirdly, improved security measures inherent in the cloud-based system, coupled with regular updates, offer better protection against fraud and data breaches, enhancing customer trust.

Finally, the move to SEABaaS could pave the way for more innovative financial products and services. The platform's open architecture and API-driven design make it easier to integrate with third-party fintech solutions, opening up possibilities for new and exciting offerings in areas like mobile payments, lending, and investment management. Sterling Bank's transition to SEABaaS is not just a technical upgrade; it's a strategic investment in the future of banking, promising a more efficient, secure, and personalized experience for its customers.

 GTBank:

GTBank's decision to migrate from ICS BANKS to Infosys' Finacle is another example of quest for flexibility and functionality in the Nigerian banking sector. While official pronouncements also focus on broad improvements, other reasons includes complex undertaking that are multifaceted and driven by the evolving demands of the modern banking landscape. One primary motivator is likely the pursuit of enhanced scalability and flexibility. As GTBank continues to grow its customer base and expand its service offerings, ICS BANKS, a traditionally robust system, may have presented limitations in terms of scalability and adaptability to new technologies. Finacle, with its modular architecture and open APIs, offers greater flexibility to integrate with other systems and scale operations efficiently, accommodating future growth and innovation.

Finacle, with its modern architecture and streamlined processes, promises to optimize operations, reduce costs, and improve overall efficiency. This efficiency translates into faster transaction processing, reduced downtime, and improved customer service. Furthermore, Finacle's robust reporting and analytics capabilities provide valuable insights into customer behavior and operational performance, enabling data-driven decision-making and strategic planning.

Beyond operational considerations, GTBank's move to Finacle likely reflects a strategic focus on enhancing the customer experience. In today's digital age, customers expect seamless, personalized banking services accessible anytime, anywhere. Finacle's digital banking suite offers a comprehensive platform for delivering personalized, omni-channel banking experiences, including mobile banking, internet banking, and other digital channels. This enhanced digital capability is crucial for attracting and retaining customers in a competitive market.

So, what tangible benefits can GTBank customers expect from this transition? Finacle's features translate into several key advantages. Firstly, customers can anticipate faster and more efficient transaction processing. Finacle's optimized architecture and streamlined processes enable quicker transaction completion and reduced waiting times. Secondly, the platform's personalized banking capabilities offer a more tailored and customized banking experience, with features like personalized alerts, customized dashboards, and targeted product recommendations. Thirdly, Finacle's robust security features provide enhanced protection against fraud and data breaches (of which GTBank had suffered from in the recent past), ensuring the safety and security of customer information.

Finally, the move to Finacle opens up exciting possibilities for future innovation. The platform's open architecture and API-driven design make it easier to integrate with third-party fintech solutions, paving the way for new and innovative financial products and services.

 Zenith Bank:

Zenith Bank's migration from Finastra Phoenix to Oracle Flexcube is another major technological undertaking with far-reaching implications. Officially, the bank will emphasize general improvements as reason for the migration, but the underlying motivations for such a complex transition are also likely rooted in the evolving demands of the modern banking landscape.

As one of Nigeria's largest banks, Zenith Bank requires a robust and scalable system capable of handling massive transaction volumes and supporting future growth, and Flexcube, known for its high-performance capabilities and ability to handle complex banking operations, is well-suited to meet these demands. As stated by Riadh Belhaj, senior vice president of EMEA and APAC at Oracle Financial Services, “Flexcube is designed to provide banks with the agility and scalability they need to compete in today’s dynamic market," directly addressing the needs of institutions like Zenith Bank.

Another crucial factor is likely the desire for improved integration and interoperability, as Flexcube's open architecture and comprehensive API suite facilitate seamless integration with other systems, both internal and external. This enhanced interoperability allows Zenith Bank to streamline operations, improve data flow, and offer a more integrated and cohesive customer experience across various touchpoints. Furthermore, Flexcube's robust reporting and analytics capabilities provide valuable insights into customer behaviour and operational performance, empowering data-driven decision-making.

Beyond operational considerations, Zenith Bank's move to Flexcube likely reflects a strategic focus on enhancing digital banking capabilities. In today's increasingly digital world, customers expect seamless, personalized banking experiences across multiple channels. Flexcube's digital banking suite can provide a comprehensive platform for delivering personalized, omni-channel banking services, including mobile banking, internet banking, and other digital touchpoints.

How will this transition benefit Zenith Bank's customers? Flexcube's features translate into several tangible advantages. Firstly, customers can anticipate faster and more efficient transaction processing. Flexcube's optimized architecture and high-performance capabilities enable quicker transaction completion and reduced waiting times. Secondly, the platform's personalized banking capabilities offer a more tailored and customized banking experience, with features like personalized alerts, customized dashboards, and targeted product recommendations. Thirdly, Flexcube's robust security features provide enhanced protection against fraud and data breaches, ensuring the safety and security of customer information.

Finally, the move to Flexcube positions Zenith Bank for future innovation. The platform's open architecture and API-driven design make it easier to integrate with third-party fintech solutions, paving the way for new and innovative financial products and services.

In conclusion, as we expect more migrations from one software architecture to another continues in the Nigerian banking landscape, the underlining factor obviously remains in the region of enhanced security and scalability which can easily be compromised while on a less-enhanced platform. 

Critical Review of the Power Outage Reporting System (PORS) App in Nigeria

The Power Outage Reporting System app, introduced in Nigeria, aims to enhance communication between consumers and electricity providers regarding power outages. Given Nigeria's long-standing challenges with electricity supply, particularly frequent and unpredictable outages, this app could serve as a vital tool for improving customer service and operational efficiency. However, its effectiveness and overall impact remain subjects of debate.

 User Interface and Accessibility

At first glance, the app's user interface appears straightforward and user-friendly, designed to accommodate users with varying levels of technological proficiency. The layout is intuitive, allowing users to report outages with just a few taps. However, the accessibility of the app raises concerns. Many Nigerians, particularly in rural areas, may lack smartphones or reliable internet access. This digital divide can potentially alienate a significant portion of the population that most needs to report outages and receive timely updates.

 Functionality and Features

The core functionality of the app allows users to report outages by providing details such as location and duration. Users can also view outage maps and receive notifications on the status of their reports. While these features are commendable, their effectiveness is hampered by inconsistent data management and response systems from power providers. Reports of outages may not always be addressed promptly, leading to user frustration and diminishing trust in the app.

Additionally, the lack of a feedback mechanism complicates user interaction. Users submit reports but often receive no acknowledgment or updates, leaving them in the dark about the status of their issues. This absence of communication can undermine the app's purpose and lead users to question its reliability.

 Integration with Utility Providers

A crucial aspect of the app's success lies in its integration with electricity distribution companies (DisCos). However, the reality is that many DisCos in Nigeria struggle with inefficiency and inadequate infrastructure. These systemic issues can hinder the app's potential to facilitate timely responses to outages. For the app to be truly effective, it requires seamless data sharing and collaboration between consumers and utility providers. Unfortunately, this integration remains a significant barrier, as many DisCos have not fully embraced digital transformation.

 Impact on Consumer Engagement

The app has the potential to enhance consumer engagement by fostering a sense of empowerment among users. By enabling them to report outages directly, consumers could feel more connected to their utility providers. However, this potential is often overshadowed by the app's operational shortcomings. The lack of consistent updates and poor response times can lead to disillusionment, causing users to revert to traditional means of communication, such as phone calls or in-person visits, which are often inefficient.

 Recommendations for Improvement

To maximize the app's potential, several improvements are necessary. First, enhancing the app's functionality with real-time tracking of reported outages would significantly improve user experience. Users should be able to see the status of their reports and receive updates on restoration timelines. A feedback mechanism allowing users to rate their experience could also foster accountability among power providers.

Second, expanding outreach efforts to educate users about the app and its benefits is essential. Many consumers may not be aware of the app's existence or its functionality. Collaborative campaigns between the government and DisCos could help raise awareness, particularly in underserved areas.

Finally, investing in the infrastructure of electricity providers is crucial. Without substantial improvements in the overall power supply system, the app may only serve as a band-aid solution rather than addressing the root causes of outages.

 Conclusion

The Power Outage Reporting System app has the potential to transform the way Nigerians interact with their electricity providers. However, its current implementation reveals significant gaps in accessibility, integration, and user engagement. To truly serve its purpose, the app needs comprehensive improvements that address both technological and systemic challenges within Nigeria's electricity sector. By doing so, it could become an invaluable tool for enhancing customer service and operational efficiency, ultimately contributing to a more reliable power supply in the country.

"Why a Technocrat, Not a Political Puppet, Should Lead the South East Development Commission"

By Ejiofor Agada

As Nigeria embarks on the ambitious journey of establishing the South East Development Commission (SEDC), there is a palpable sense of hope and expectation among the people of the South East. The region, known for its industrious spirit and rich cultural heritage, is poised for a new era of development. However, this potential can only be fully realized if the right leadership is put in place at the helm of the Commission. And by "right leadership," I mean a thorough-bred technocrat, not a political lackey who owes more to his godfather than to the people he's meant to serve.

President Bola Ahmed Tinubu has a crucial decision to make. The choice of the inaugural Chief Executive Officer (CEO) of the SEDC will set the tone for the Commission's trajectory. Will it be a beacon of development and progress, or just another bureaucratic quagmire, mired in the same inefficiencies and corruption that have plagued similar bodies in the past? The difference lies in whether Tinubu chooses a seasoned technocrat or succumbs to the pressure of political hawks from the region who are more interested in using the Commission as a tool for political patronage than in fostering genuine development.

Let’s take a detour to the Niger Delta Development Commission (NDDC) for a moment. Ah, the NDDC, a body whose name alone could conjure images of gleaming infrastructure, thriving economies, and well-fed communities. But alas! The reality is more akin to a tragicomedy, where the CEOs – many of whom have been politicians with little to no expertise in actual development work – have often turned the Commission into a revolving door of mediocrity. Each new CEO comes with grand promises, but instead of roads, schools, and hospitals, what the Niger Delta often gets are white elephant projects and unfinished contracts. The Niger Delta remains underdeveloped, a sad testament to what happens when political considerations overshadow merit and competence.

One might say the NDDC has become something of a theater, where each CEO plays a role dictated not by the needs of the people but by the whims of their political patrons. And so, the region’s development lags behind, as politicians masquerading as technocrats shuffle in and out, leaving little to show for their tenures but a trail of abandoned projects and squandered funds.

Dr. Ngozi Okonjo-Iweala, former Nigerian Minister of Finance and current Director-General of the World Trade Organization (WTO), has often emphasized the importance of expertise in leadership roles:

"Effective development requires not just passion but precision. It takes a leader with a deep understanding of both the macro and micro elements of the economy to drive sustainable growth. Political appointments often miss this mark, focusing on short-term gains over long-term stability."

This insight highlights the necessity of appointing a CEO with the right technical background, rather than someone who is politically connected but lacks the requisite expertise.

Also Professor Chukwuma Soludo, current Governor of Anambra State and former Governor of the Central Bank of Nigeria, who is known for his pragmatic approach to economic development, stated:

"For regional development commissions to truly succeed, leadership must be anchored on competence, not politics. The CEO must have a thorough understanding of the local dynamics and a proven ability to execute projects that have real impact on people's lives."

This quote underscores the need for the SEDC’s CEO to be a leader with a robust understanding of regional issues, backed by practical experience in implementing development projects.

The South East must not follow this script. The SEDC must not become a stage for political puppetry. Instead, it must be led by a true technocrat – someone whose loyalty lies not with any political godfather but with the vision of a developed, prosperous South East. The people of the South East deserve a CEO who understands the intricacies of development, who can navigate the complexities of regional growth, and who has a track record of turning ideas into tangible outcomes.

 

So, what does the ideal candidate for the CEO of the SEDC look like?

Firstly, the person must be someone with a solid educational background in fields such as economics, urban planning, public administration, or engineering. A Master’s degree, at the very least, is essential, but a PhD would be even more desirable, particularly if it comes with research that focuses on regional development or related areas.

Beyond education, the ideal candidate must possess deep insight into the unique challenges and opportunities within the South East. They should have a comprehensive understanding of the region’s economic potential, its infrastructural deficits, and the social dynamics at play. This kind of insight doesn’t come from reading reports; it comes from years of hands-on experience in development work, preferably within the South East itself or in similar regions.

Experience, they say, is the best teacher, and the SEDC’s CEO must be a seasoned student. The person should have a proven track record of successful project management and execution, ideally in the public sector or within large-scale private enterprises that focus on development. This experience is crucial because it demonstrates the candidate's ability to not just plan but to implement – to take ideas from the drawing board to the ground where they make a real difference in people’s lives.

Moreover, the ideal CEO must be a visionary leader, someone who can see beyond the immediate challenges and craft a long-term strategy for sustainable development. They should be capable of rallying diverse stakeholders, from government officials to local communities, around a shared vision for the South East. They should also have the fortitude to stand up to political pressures and the integrity to resist the temptations of corruption that have hampered similar commissions.

In conclusion, the South East Development Commission represents a rare opportunity to rewrite the narrative of development in the region. But this opportunity can only be seized if President Tinubu appoints a technocrat with the expertise, experience, and vision necessary to lead the Commission. The people of the South East are tired of the old ways, of seeing their dreams of development dashed by political puppetry. They deserve a CEO who will work for them, not for the politicians. And who knows, with the right leadership, the SEDC might just become the success story that the NDDC never was – a shining example of what can be achieved when competence is put before politics.

 

Ejiofor Agada is a Communications and Research consultant based in Abuja - Nigeria

Obi Cubana, House Committee chair, other dignitaries storm Enugu for Gaming Conference

The Enugu State Gaming Conference and Gala/awards night billed for the 27^th of June, 2024 at the prestigious Amadeo event Centre in Enugu, is currently attracting the attention of top socialites, politicians, business people as well as Gaming enthusiasts. This is even as the organizers have been confirmed the presence of  Obinna "Obi" Iyiegbu aka 'Obi Cubana’, High Chief Hon. Candice Moore Nwachukwu, chairman House committee on Intergovernmental Affairs and other esteemed dignitaries for the event.

"This conference marks a pivotal moment for the gaming industry in Enugu State," said Prince Arinze Arum, Executive Secretary/CEO of Enugu State Gaming and Lotto Commission. "It presents an opportunity for us to explore innovative ideas that will propel investment in the sector while ensuring responsible gambling practices are upheld."

The theme of the conference is "Exploring The Future of Gaming: Innovations and Collaborations." Discussions will revolve around legislation, investment climate, illegal gambling prevention, crime mitigation strategies within the industry. This particular aspect, as explained by Prince Arum, necessitates the presence of the House Committee Chairman on Intergovernmental Affairs, High Chief Hon. Canice Moore Nwachukwu, whose committee has oversight responsibilities of the Gaming industry in Nigeria.

"We aim to position Enugu as a gaming tourism destination in Africa through collaborations between the gaming industry and hospitality sector," added Arum. "Our goal is to attract investments that will drive economic growth while safeguarding our citizens from illicit activities, and the likes of Obi Cubana and other investors especially in the Hospitality industry, are keen to tap into the partnership proposition this event will be projecting”.

It is noteworthy to remember that Mr. Iyiegbu, is the Chairman/Founder of the Cubana Group, with major stakes especially in the hospitality industry including the Cubana Gustavo in Enugu amongst others.

"The governor of Enugu State, His Excellency Dr. Peter Ndubuisi Mbah, will also be present at the event to shed light on his administration's commitment to fostering partnerships with investors in the gaming sector and the conducive business environment that Enugu offers for potential stakeholders."