Heritage Bank, partners CWG and Infosys for core banking solution

Heritage Banking Company Limited, a commercial bank in Nigeria and Infosys Ltd the leading universal banking solutions provider recently commenced a partnership in which Heritage Bank would deploy Finacle as its banking solution; and Computer Warehouse Group the local business partner of Infosys in Africa is right in the middle of the coalition playing an integral role in the implementation and go-live support of Finacle solutions at Heritage Bank.

When Heritage Banking Company (HBC), formerly Societe Generale Bank of Nigeria (SGBN) regained its operating license from Central Bank of Nigeria, it was clear that the era of innovation has come to the Banking Financial Services landscape in Nigeria. HBC team understood and embraced the application of technology as the engine of innovation and excellent customer service experience and hence the partnership to deploy Finacle core banking application.

Finacle core banking solution is a comprehensive, integrated, yet modular and agile business solution, addressing all the core needs of banks, in easy-to-configure modules. Finacle provides all the building blocks of business functionality, enabling users to configure products and processes flexibly in order to adapt to a dynamic environment. With a 360-degree single source view into customer accounts, banks can empower customers with relevant information and delight them with the right offerings, presented at the right time through the right channel.

Heritage bank is being empowered to create a differentiated customer experience through personalized offerings, bundled products and an enriched segment-specific portfolio. The solution’s proven scalability and support for true 24X7 multi-channel transactions, added to its keen understanding of the banking context in Africa will power the bank’s determined growth plans.

Mr. Ike Williams, Chief Information Officer, HBC noted in his statement on this solution that the HBC team are optimistic that Finacle Technology platform will drive their banking innovation, and position them as the best in Electronic banking in the markets, whilst also creating added value and banking convenience for their customers across Nigeria. “We intend to make a difference... Deploying innovative solutions that make our business and operations unique, accessible, customer-friendly, reliable and secure, is a continuous process for us, and we will not relent in that drive.” He said.

The software Division Head of CWG, Mr. Femi Ibine said; “We are delighted to be a part of this success story and are strongly committed to ensuring that Heritage Bank is among the other Finacle customers in Africa, who enjoy the superb after sales support services CWG local team provides from her 24x7 Support Hub located in Lagos, Nigeria”.

According to Austin Okere, CEO, Computer Warehouse Group; “This partnership is indeed a stepping stone and confirmation of HBC’s determination to deliver excellent customer service that will truly harness their customers’ wealth and grow it for today and future generation as quality banking technology like Finacle is a necessity to achieving and exceeding customers’ expectation.” He also affirmed that CWG as usual, will give HBC unreserved support that will ensure superior competitive advantage for Heritage Bank in the Banking sector.

Computer Warehouse Group PLC (CWG) is a Technology enabler to businesses across multiple sectors in Nigerian and Africa. With staff strength of over 650, and customer base spread across the blue chips, Computer Warehouse Group has earned a reputation for dedication to customer service excellence.