Canadian Software coy Partners PMM Int. Ventures for Software solutions in W/Africa

As part of their objective to provide workable and cost effective IT solutions to SME’s in Nigeria, indigenous Enterprise technology Advocates, PMM Integrated Ventures and Canadian software firm Tilda Systems Incorporated, has entered into a partnership to ensure that Small and Medium Enterprises harness the potentials of a high end IT solutions at minimal cost.

The Canadian company Tilda, with research operations base in Kochi - India, provides unique software solutions to carter for the various degrees of IT consumers in the E-Governance, Enterprise Portal, Education and Telecommunications sectors.  In a statement issued after the signing of the partnership arrangement which will see PMM Integrated Ventures supporting and distributing the solutions from Tilda Systems in English-speaking West Africa, the Head of Business Development and Communications of PMM Integrated Mr Obinna Ibeawuchi, said that there was need to make all business outfits in Nigeria have access to Workable solutions to suit their business without necessarily straining their finances. 

“This one of the reason we are having this Tilda/ PMM Ventures partnership as we believe it’ll will chart a new course for all Small and Medium Scale Enterprises in Nigeria with regards to maximising productivity as we storm the Nigerian market with the most cost effective and top-of-the-class IT solutions while ensuring these medium companies harness the potentials embedded in these dedicated software solutions” he said.  

On his part, the Chairman Tilda Systems, Mr Tony Abraham said, “We are excited to partner with PMMI to bring innovative, ground-breaking Software Products and Services to Customers in Nigeria and other British West African Countries. PMMI’s excellent knowledge of the Nigerian market and product marketing strategies will complement our focus on delivering high-performance applications to Global consumers. Our joint efforts with PMMI will enable us to push the future of Path Breaking Technologies and Services to the African Citizens”.

The solutions he added would actually create a big shift from the norm where only big companies could afford these solutions before now. He further disclosed that Tilda Systems hopes to start off with providing services that’ll help Construction sector with Enterprise Resource Planning solution (CO-ERP) to track and monitor their projects both on and offsite;  Eval Mate 2.0, which is going to be the first ever online examination/certification portal solution to come into the region; as well as the E- commerce portal called E-Cart, that will make online commerce available to all.

According to Mr Ibeawuchi, solutions from Tilda Systems costs about 80% less than the conventional solutions in the market. He was also quick to state that Tilda have been able to break down some of the intricate nature of these solutions that were available before now, into a less complex and user friendly system. As part of the Market segmentation, Mr Ibeawuchi said PMMI will try to start with companies who are in dire need of cost effective IT solutions and would in the Long term make Tilda solutions a brand in the Nigeria and English-speaking West Africa.

PMM Integrated Ventures (a specialized arm of Private Media Mart Limited) is a unique technology solutions advocate for the Enterprise market with its strength on the ability to match consumers in the enterprise with the right and most cost-effective technology solutions available in the world today.

CRM solutions recommended for Power Sector by SA

In a bid to enhance the experience of customers in the power sector in Nigeria, Signal Alliance one of the leading systems Integration companies in the country has introduced two Customer Relationship Management (CRM) CRM solutions for Power Sector: Microsoft Dynamics and SAP CRM. The solutions, which have been specially recommended for the players in the reformed sector as the best CRM solutions for Power Sector in Nigeria, are meant to help the GENCOs and DISCOs, improve on their customer relationship and at the same time ensure positive bottom-line.

In a white paper presented by Signal Alliance, the company streamlined the challenges in the present-day power sector under the new private owners and how the solutions have been designed to help the sector surmount the challenges of satisfying their customers, while making profit through seamless productivity. According to the white paper, “the need to create the right relationship between the electricity providers and their customers and the need for the power infrastructure owners to deliver quality service formed the basis of the CRM solutions”.

As explained in the white paper, Microsoft Dynamics, an integrated Software Solution that will simplify complex management of electricity through; managing power usage intelligently, delivering power and analysis based on Customer demands, improve asset utilization, increase power availability, while the SAP CRM is meant for the Utilities Industry to help the companies retain customers loyalty. Reference was made to situations where there is power outage and nobody explains anything to anybody because of the communication breach. Also a case where a power transformer blows up and it will takes days before it is attended to were attributed to the lack of proper relationship structure between the owners and the direct users, justifying the need for specific CRM solutions for Power Sector.

According to the Signal Alliance Head, MS Dynamics, Mr. Maro Ologe “We have broadly explored the Customer Relationship Management (CRM) practices in the electricity distribution sector in Nigeria, identified some of the existing challenges and came up with how they can be improved with the use of CRM solutions for Power Sector and gain better service design”. 

The white paper also shed light on the history of the power sector from inception, the challenges and added that these solutions draw strength from state of the sector, and give a better understanding of the key actors and their roles, giving a few specific recommendations that are outlined using the short, medium and long-term lenses. To move from the identification of challenges and potential solutions to implementation of some of the recommendations on the ground, a series of concerted efforts are required by a number of key stakeholder groups,

With the CRM solutions for Power Sector - Microsoft Dynamics and the SAP CRM - the power sector would be able to achieve A new way of thinking: a change in paradigm, change in the messages sent and received and Change in the overall culture. The competencies required for an effective CRM process according to the publication would be: Reliability, Responsiveness, Accessibility, safety, Courtesy, Consideration, Communication, Recognizing the customer and competence on the part the providers.

The CRM solutions for Power Sector tends to provide answers to the numerous questions on the minds of the customers, which can be put in perspective through the provision of a 24 hours dedicated call centres, a stakeholders interactive platforms, offering online services, such as downloading of necessary forms, usage and payment history information, options for online application and bill payment, load shedding forecasting, maintenance notification platforms.