Signal Alliance partners with Cisco for Customer Care Service Solution

Adanma Onuegbu, CEO Signal Alliance

As part of efforts in keeping its leadership strides in quality service delivery to its numerous customers in various sectors of the economy, Systems Integration and Solutions Provider Signal Alliance Limited, recently announced the introduction of the Cisco Smart Care Services, a services solution platform that fosters proactive infrastructure support services for customers.

During an industry presentation to announce this, Mr. Kingsley Nnamchi, Signal Alliances’ Presales Manager described the Cisco Smart Care Service as a unique, proactive services platform that allows Cisco products and solutions customers to take advantage of Cisco’s database of networking expertise, methodologies, technical tools, best practices and service infrastructure to create new, personalized and proactive support services for their networks.

According to Kingsley Nnamchi of Signal Alliance, Smart Care Service provides the capabilities needed to offer the network-level insight, proactive maintenance, and proactive network support services that customers require. He continued, “Imagine – as a network administrator with your usual tight work schedules - a situation where you are already aware of a network fault well before it occurs! Imagine a scenario where you know about the latest updates/patches needed for your sensitive security equipment that protect your infrastructure and services from unauthorized access and attacks. Clearly, this is a tool that takes the goal of achieving maximum infrastructure and services uptime to a whole new level. Smart Care services is miles ahead of the well-known SmartNet services, combining so many of the other Cisco products and services support modules to provide a robust, well-rounded total infrastructure backup for the enterprise business. From the onset of subscribing for the Cisco Smart Care service, the enterprise customer begins to grow and differentiate their businesses in the commercial marketplace.

With Cisco Smart Care Service, Signal Alliance can provide their customers with capabilities such as remote monitoring and repair of Cisco devices and software applications, proactive health checks and periodic assessments of Cisco Network of Data communications, Voice, Wireless and Security Technologies to identify potential issues, need for IOS updates, technical support for all Cisco hardware and software in the network with a single network-wide maintenance contract, new technologies and applications over time, Disaster Recovery services to back up the customer’s active devices. Furthermore, another uniqueness of the solution is in the high Disaster Recovery and Business Continuity capacity regardless of power fluctuations or outage. It is important to note here that this service positions a business much more for Business Continuity than just Disaster Recovery.

Mr. Nnamchi explained that “As we look at changes in the market by setting proactive services as the baseline experience, we always look at defining new and smarter service experiences as leaders in the industry, using the Cisco Customer Care Service as a perfect ground for driving proactive service capabilities which provides trusted visibility into customers business network’s health”. He went further to say that “this model shift will drive new levels of experience/lifetime value and accelerate the business’ ability to compete based on value rather than cost”.

The Smart Care Service that Signal Alliance is bringing into the market is targeted at specific customers. These include businesses that place high value on secure and highly available network, businesses whose network is critical to its operations, and businesses with minimal IT staff working with limited networking expertise.

Being an active player in the IT industry for 2 decades, Signal Alliance Limited is the natural Partner to choose in this regard due to the depth of our competencies, alliances with industry giants and ability to deliver across the value chain. Signal Alliance is a renowned Cisco Premier Partner for almost two decades.