Verint Launches Robotic Process Automation Solution to Automate Routine Tasks

Verint Systems Inc. has introduced a set of advanced capabilities that uses software robots to automate, manage, and execute high volumes of time-consuming business processes. The aim of the solution is to reduce the need for manual processing of routine tasks or entire multi-step processes to improve the quality and consistency of transactions.

Using the new Verint Robotic Process Automation, organizations can automate functions such as customer address changes, claims processing, underwriting, policy administration, and other high-volume tasks and transactions. Verint says automating these routine activities can help eliminate the errors often seen with human manual data entry while also allowing employees more time to focus on value-added and customer-related functions that can have a greater impact on the business.

In addition to contributing to higher operational efficiency, productivity, and quality, as well as reduced costs, Verint says the solution also helps to maintain the security of sensitive information and ensure regulatory compliance.

Increasingly, in order to be competitive global market demands, organizations must do more in less time, according to

Kristyn Emenecker, global vice president, product strategy group, Verint Enterprise Intelligence Solutions. By automating and executing these routine, repetitive tasks, robots can help free up valuable human resources to handle more important work, translating into greater efficiency and employee engagement, she adds.

The Verint Robotic Process Automation solution uses patented visual recognition technologies that do not require integration or programming to work with other applications. It can run business processes across multiple applications and enable step-by-step process recording using clicks of a mouse and navigation within existing user interfaces of those applications, enabling organizations to record scripts for robots to execute on the front end. A centralized administrator or business user manager can also manage and monitor the productivity of robots by using the Robotic Process Automation solution’s web-based dashboard, the vendor says.

In addition, the company says, another use case for the technology is working with employees to guide them through new or infrequently used processes, or to assist with training new employees. Leveraging the new Verint Process Assistant solution, the same web studio and dashboard for recording tasks and monitoring usage can be used with scripts created to automate portions of tasks on the desktop that an employee picks up and completes.