Fresh from
taking the continent by storm via its unexpected sponsorship of the Big Brother
Naija television reality show, one of the latest online e-commerce store in
Nigeria, Payporte may have become the first online shop in the country to ditch
the ubiquitous Pay-On-Delivery (PoD) option.
Payporte became
the first Nigerian online shopping store to suspend the “necessary evil” that
online shops believe to be detrimental to the growth of e-commerce in Nigeria.
It looks like
the customer may soon stop being king, because Nigerian e-commerce companies
have started to suspend the Pay-On-Delivery (PoD) option.
According to Payporte,
only online payments and bank transfers will be accepted as means of payment,
"in its bid to better serve customers better and to re-position its
business for profitability." Instead of the PoD option, the company
promises 48 hours returns on deposited funds in the event of any arising
liability.
According to
information from the the company’s MD/CEO of PayPorte, Mr. Eyo, the decision
was to reduce the risk of security challenges posed by PoD option, to improve
customer satisfaction:
“We have suspended the Payment On Delivery option on our
website effective immediately. Our decision was necessitated by the increasing
risk and security challenges posed by this payment option. Also, to reduce the
amount of cash carried from one location to another by our delivery
staff."
“We encourage our
customers to make use of our other secured electronic payment options such as
online payment or bank transfer for payments. We believe this will also play an
active role in the growth of e-commerce business in Nigeria, as well as give a
new dimension to the business.”
There is a
security risk posed by the PoD option, no doubt; a Jumia dispatch rider was
allegedly murdered while delivering items to Port Harcourt, presumably over
wanting to collect the cash payment.
PoD has played
to the advantage of a number of eCommerce players, especially in fueling
adoption - it's the reason many people currently shop online. So the suppliers
may have PoD trust issues, we get it, but Nigerians have upfront payment trust
issues too! So let's find a balance, because this isn't it.
Via: konbini.com
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