Verint® Systems Inc., has announced a series of strategic customer engagement initiatives focused on providing world-class service and support to its Security Intelligence customers and partners across the United States. These customer-centric programs leverage networking, education and technology to help further success with Verint solutions and increase customer and partner engagement.
The program aptly called Elevate, is a unique and exciting customer advocacy program designed to boost and enhance customer engagement using an online platform that encourages collaboration and the sharing of best practices. Customers of Verint Security Intelligence Solutions™—as well as those that leverage the company’s customer engagement optimization solutions—will benefit from a robust forum that enables them to connect and network in an innovative and fun way via an assortment of informational, educational and rewarding advocacy opportunities.
Elevate is designed to help users position themselves or their business as an innovative, customer-focused market leader—helping them to elevate their status, brand, and benefits gained from their
Verint technology investment. It also delivers opportunities to connect with peers and other industry experts to share experiences, expertise, key learnings and feedback. Incentives for participation are offered in the form of points, which can be redeemed for a wide variety of rewards. Exclusive invitations will be sent to current Verint customers.
Verint Smart Support™, a mobile application that empowers users to connect with Verint 24/7, on-demand from any mobile device is being introduced to extend the company’s customer service and support network. It delivers the benefit of remote access to support requests, training collateral, troubleshooting tips, warranty status, architect specifications and more. Verint Smart Support is designed to increase engagement with customers by providing self-service support tools and resources for on-the-go users. Available initially on Android devices in May 2016, the Verint Smart Support application can be downloaded free from the Google Play Store.
In addition, Verint has enhanced its software delivery approach with the introduction of Verint vDelivery™, an electronic software fulfillment system that is now available for the latest Verint EdgeVMS™ upgrade. Electronic fulfillment of software is a best practice in today’s market, increasing speed to market, eliminating physical media costs, and proactively pushing updates and patches to customers as needed. This new delivery method is available initially with the Verint EdgeVMS Upgrade Kit and is planned as the standard delivery method for all future software releases.
“Our focus on the delivery of world-class customer service and support is what drives cutting-edge initiatives like these,” says Steve Weller, senior vice president and general manager, Verint Video and Situation Intelligence Solutions™. “Using Verint Smart Support and Verint vDelivery are ways we are driving continued collaboration with key stakeholders and engaging in new ways of conducting business within the security intelligence community.”
Verint® is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions.
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