Nigeria's Computer Warehouse Group Plc (CWG) and Infosys (owners
of Finacle) have pledged to support Nigerian banks in their efforts to provide
digital banking in the country. Venkatramana Gosavi, senior vice president and
head, growth market, Infosys Finacle, made the pledge at Digital Banking
Nigeria 2017 forum held recently in Lagos.
According to him, ‘digital is one of the big themes
and there is a lot of interests and we are using this opportunity to interact
with our clients and inform them on what our views are on being fully
digitalized worldwide and what opportunities are available to them in terms of
service to their customers; whether is it improving customer loyalty, process efficiency
and other factors which are topics we covered today.’
“For a bank to be fully digital implies the customer
is at the centre of the business. With this, you will be able to measure the
kind of transactions the client will be interested in. Why is it that some of
the clients were able to stick to us and others sometimes shift from bank to
another?”
“Digital banking is more of a journey; it is about
something that can be brought to the market as fast as possible through a
FinTech company. So, in essence it is not just as about modern infrastructure
in banks but how we leverage these infrastructures. All the investments banks
have made and the framework, we are talking about how to leverage the whole
mantra of services,” he said.
James Agada, chief executive officer, CWG,
explained: “the fact that you have issues with infrastructure is also a point
for innovation. If you remember, Nigeria is the only country in the world to
implement payment cards offline. You had cards but you had no network, but now
you could still use the card. It was innovation driven. The same way, as you
are going digital there are a lot of issues coming up; both skills and
infrastructure.”
In a related development, following the resignation
of Mr Ravi Sharma from the board of Computer Warehouse Group Plc (CWG), the
company has announced the appointment of Dr. Olusegun Oso as a Non-Executive
Director. The company also announced that Mr. Emmanuel Ijewere has retired from
the board after attaining the retirement age for Directors.
Mr. Oso who replaces Mr. Sharma is representing the
Abraaj Group, a leading private equity investor in global growth markets. He
was described as a seasoned professional with experience spanning various field
including healthcare deliver, investment banking and private equity.
Prior to joining Abraaj in 2010 Mr. Oso was co-head
of investment Banking at Afrinvest West Africa where he advised on M&A and
Capital raising transactions in financial services, telecommunications and
Manufacturing.
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